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BollyGame FAQ – Frequently Asked Questions

Bolly-Game-FAQ

Your complete guide to deposits, withdrawals, bonuses, and gaming on India’s premier mobile gaming platform

 

Quick Navigation

  • 💳 Deposits & Payments
  • 💰 Withdrawals
  • 🎁 Bonuses & Rewards
  • 👑 VIP Program
  • 👥 Refer & Earn
  • ⚙️ Account Management
  • 🎮 Games & Betting
  • 📞 Customer Support
  • 🛡️ Security & Responsible Gaming
  • 💡 Pro Tips for BollyGame Success

💳 Deposits & Payments

What is the minimum deposit amount on BollyGame?

The minimum first deposit is ₹50, and the minimum for subsequent deposits is ₹100. This makes BollyGame accessible for players with different budgets.

How do I make a deposit on BollyGame?

Making a deposit is simple and secure:

  1. Select your preferred deposit amount from the available options
  2. Click on the designated deposit button in your account
  3. Choose your payment method (UPI, Paytm, GPay, or Bank Transfer)
  4. Complete the payment through your preferred payment app
  5. Your account will be credited instantly in most cases

What payment methods does BollyGame accept?

BollyGame supports all major Indian payment methods:

  • UPI (Unified Payments Interface) – Most popular and instant
  • Paytm – Quick and reliable
  • Google Pay (GPay) – Secure mobile payments
  • Online Bank Transfer – Direct bank transfers
  • All major Indian banks are supported

My deposit is delayed. What should I do?

  • If your deposit doesn’t reflect within 24 hours, contact our 24/7 customer service with:

    • Screenshot of your successful payment confirmation
    • 12-digit UTR number, UPI Reference Number, or UPI Transaction ID
    • Your BollyGame User ID

    Note: Delays may occur due to bank network issues, but our support team resolves all issues quickly.

Are there any deposit bonuses available?

  • Yes! BollyGame offers attractive deposit bonuses:

    • 150% bonus on ₹100 deposits (Get ₹251 total)
    • 190% bonus on ₹200 deposits (Get ₹581 total)
    • 240% bonus on ₹5000 deposits (Get ₹17,000 total)

💰 Withdrawals

How long do BollyGame withdrawals take?

  • BollyGame withdrawals typically take 1-2 business days to process, depending on your bank’s working hours. Most withdrawals are processed within 24 hours.

What are the withdrawal limits on BollyGame?

  • Our withdrawal limits are designed for player convenience:

    • Minimum withdrawal: ₹100
    • Maximum withdrawal: ₹50,000 per transaction
    • Daily withdrawal limit: 3 transactions per day
    • No monthly withdrawal limits

Why did my withdrawal fail?

  • Common reasons for withdrawal failures include:

    • Incorrect bank account information
    • Wrong IFSC code (must be uppercase letters and numbers, with 5th character as ‘0’)
    • Bank account already linked to another BollyGame account
    • Insufficient account balance

    Solution: Double-check all bank details and ensure your IFSC code is correct. Contact support if issues persist.

How do I link my bank account for withdrawals?

  • For your first withdrawal, you must link your bank account:

    1. Navigate to the withdrawal section
    2. Link your mobile number and verify with OTP
    3. Enter accurate bank account details
    4. Provide correct IFSC code
    5. Submit for verification

    Important: Each bank account can only be linked to one BollyGame account for security purposes.

What is an IFSC code and where do I find it?

  • IFSC (Indian Financial System Code) is an 11-character code that identifies your bank branch. You can find your IFSC code:

    • On your bank passbook or checkbook
    • On your bank’s official website

    Format: First 4 letters (bank code) + 0 + 6 digits (branch code)

🎁 Bonuses & Rewards

What welcome bonuses are available for new users?

  • BollyGame offers industry-leading welcome bonuses:

    • ₹100 deposit: 150% bonus = ₹251 total
    • ₹200 deposit: 190% bonus = ₹581 total
    • ₹5000 deposit: 240% bonus = ₹17,000 total

    New users also get ₹10 free chips for mobile number verification.

How does the 7-day sign-in bonus work?

  • Sign in daily for 7 consecutive days to earn progressive rewards:

    • Day 1: ₹2
    • Day 2: ₹6
    • Day 3: ₹5
    • Day 4: ₹3
    • Day 5: ₹5
    • Day 6: ₹5
    • Day 7: ₹9 + Special extra rewards

    Total weekly earning: ₹35+ in bonus rewards just for logging in!

What is GULLAK and how does it provide cashback?

  • GULLAK is BollyGame’s unique cashback system:

    • Complete daily tasks to earn bonus in your GULLAK
    • Receive 10% cashback on money lost in games
    • Example: ₹100 in GULLAK + ₹500 game loss = ₹50 instant cashback

    This innovative system helps minimize losses and keeps you in the game longer.

What are the daily quest rewards?

  • Earn up to ₹600 daily through various quests:

    • Play Games: Complete 30 rounds in any game
    • Betting Quest: Bet more than 100 chips in games
    • Winning Quest: Win more than 100 chips
    • Social Quest: Invite 1 new friend

    Withdrawal Requirement: All bonus requires 10X wagering before withdrawal.

How do Loss-Saving Cards work?

  • Loss-Saving Cards are special rewards that:

    • Return chips lost in a specific game round
    • Can be earned by collecting stars from completed quests
    • Return up to 100 chips per round
    • Provide insurance against unlucky streaks

👑 VIP Program

How does BollyGame’s VIP system work?

  • BollyGame’s VIP system is based on your total recharge amount. Higher VIP levels unlock:

    • Daily sign-in bonuses with increasing amounts per level
    • VIP upgrade bonuses when you reach new levels
    • Weekly salary (available Monday through Wednesday)
    • Monthly salary (available 1st through 10th of each month)
    • Higher bet rebates ranging from 4% to 180% based on VIP level

What are the VIP bet rebate percentages?

  • VIP bet rebates are calculated daily and issued at midnight:

    • VIP 0: 4% rebate
    • VIP 1-2: 10% rebate
    • VIP 3-4: 25% rebate
    • VIP 5-6: 40% rebate
    • VIP 7-8: 80% rebate
    • VIP 9-10: 140% rebate
    • VIP 11-12: 180% rebate

When are VIP salaries distributed?

  • Weekly Salary: Distributed every Monday, claimable until Wednesday
  • Monthly Salary: Available from 1st of each month, claimable until 10th
  • Upgrade Bonus: Instantly credited when you reach a new VIP level

👥 Refer & Earn

How much can I earn through the referral program?

  • Weekly Salary: Distributed every Monday, claimable until Wednesday
  • Monthly Salary: Available from 1st of each month, claimable until 10th
  • Upgrade Bonus: Instantly credited when you reach a new VIP level

What makes a referral “valid”?

  • A valid referral requires your friend to:
  • Download the BollyGame app using your referral link
  • Register with a unique mobile number
  • Make their first deposit (minimum ₹100)
  • Place bets worth at least ₹200

How do I share my referral link?

  • Go to the “Refer & Earn” section in your account
  • Copy your unique referral link
  • Share via WhatsApp, SMS, social media, or direct messaging
  • Track your referrals and earnings in real-time

What are the referral task rewards?

  • Complete referral tasks for instant bonuses:

    • Task 1: Invite 1 friend = ₹20 bonus
    • Task 2: More referrals = ₹60 bonus
    • Task 3: Additional referrals = ₹120 bonus
    • Task 4: Maximum referrals = ₹200 bonus

⚙️ Account Management

How do I verify my mobile number?

  • Mobile verification is mandatory for security:

    1. Enter your mobile number during registration
    2. Receive OTP (One-Time Password) via SMS
    3. Enter the OTP to verify your number
    4. Receive ₹10 free chips upon successful verification

    Troubleshooting OTP issues: Switch networks, move to a different location, or wait and try again if OTP doesn’t arrive.

Can I change my linked bank account?

  • Yes, but you’ll need to contact customer service with:

    • Your current bank account details
    • New bank account information you want to link
    • Identity verification documents
    • Reason for the change

    Security Note: Each bank account can only be linked to one BollyGame account to prevent fraud.

How do I update my profile information?

  • Most profile information can be updated in your account settings:

    • Username: Contact customer service to change
    • Mobile Number: Requires verification process
    • Bank Details: Contact customer service with proper documentation
    • Password: Can be changed in account settings

What should I do if I forget my password?

  1. Click “Forgot Password” on the login screen
  2. Enter your registered mobile number
  3. Receive reset OTP via SMS
  4. Create a new secure password
  5. Log in with your new credentials

🎮 Games & Betting

What games are available on BollyGame?

           BollyGame offers diverse gaming options:

    • Crash Games – Popular Aviator-style games with multipliers
    • Card Games – Traditional and modern card game variants
    • Lottery Games – Number-based lottery draws
    • Slot Games – Spinning reel games with various themes
    • Live Games – Real-time games with live dealers

What are the minimum and maximum bet amounts?

Betting limits vary by game type:

  • Minimum bet: Usually ₹1-10 depending on the game
  • Maximum bet: Varies from ₹1000 to ₹10,000 per game
  • Daily betting limits: Set based on your VIP level
  • Responsible gaming limits can be set in account settings

How do game multipliers work in Crash games?

Crash games feature real-time multipliers:

  • Starting Point: Multiplier begins at 1.0x
  • Growth: Multiplier increases continuously (1.5x, 2x, 5x, 10x+)
  • Cash Out: Players must cash out before the crash
  • Risk vs Reward: Higher multipliers = higher risk but bigger rewards

What is the Lucky Wheel feature?

The Lucky Wheel is a daily bonus feature offering:

  • Free spins available multiple times per day
  • Prizes ranging from ₹5 to ₹188
  • Special rewards including high-value motorcycle prizes
  • VIP bonuses for higher-level players

📞 Customer Support

How can I contact BollyGame customer support?

BollyGame provides 24/7 customer support through:

  • Live Chat: Available in-app and on website
  • WhatsApp: Quick response for urgent issues
  • Email Support: For detailed inquiries
  • Phone Support: Available during business hours

What information should I provide when contacting support?

Always include:

  • Your BollyGame User ID (Game ID)
  • Detailed description of the issue
  • Screenshots if applicable
  • Transaction IDs for payment-related issues
  • Your registered mobile number

How quickly does customer support respond?

  • Live Chat: Instant to 5 minutes response time
  • WhatsApp: Within 30 minutes during business hours
  • Email: 2-6 hours for comprehensive responses
  • Complex Issues: May take 24-48 hours for complete resolution

What issues can customer support help with?

  • Our support team assists with:

    • Payment issues (deposits/withdrawals)
    • Account verification problems
    • Bonus and promotion queries
    • Technical issues with games or app
    • Account security concerns
    • General gaming questions

🛡️ Security & Responsible Gaming

Is BollyGame safe and secure?

         BollyGame prioritizes player security with:

    • SSL encryption for all transactions
    • Secure payment gateways for deposits/withdrawals
    • Anti-fraud systems to detect suspicious activity
    • Regular security audits of all systems
    • Responsible gaming tools to promote healthy gaming

What responsible gaming features are available?

  • Deposit limits: Set daily/weekly/monthly deposit limits
  • Time limits: Set gaming session time restrictions
  • Self-exclusion: Temporary or permanent account suspension
  • Reality checks: Regular reminders about gaming time
  • Support resources: Links to gaming addiction help organizations

How does BollyGame prevent underage gaming?

  • Age verification required during registration
  • Document verification for account activation
  • Strict monitoring of suspicious accounts
  • Zero tolerance for underage gaming violations

💡 Pro Tips for BollyGame Success

Maximize Your Bonuses

  • Daily Login: Never miss daily sign-in rewards
  • Complete Quests: Finish all daily tasks for maximum rewards
  • Strategic Deposits: Time deposits to maximize welcome bonuses
  • VIP Growth: Steadily increase deposits to unlock higher VIP levels

Smart Gaming Strategies

  • Bankroll Management: Never bet more than you can afford to lose
  • Game Selection: Start with games you understand well
  • Bonus Utilization: Use bonuses to extend your gaming sessions
  • Cash Out Strategy: Set profit targets and stick to them

Referral Success Tips

    • Target Active Gamers: Invite friends who enjoy mobile gaming
    • Explain Benefits: Show friends the welcome bonuses and features
    • Stay Engaged: Help referred friends understand the platform
    • Track Progress: Monitor your referral earnings regularly

    Last Updated: May 2025

    Need more help? Contact our 24/7 customer support team through the BollyGame app or website. Our friendly support agents are always ready to assist you with any questions or concerns.

TRUSTED BY 50 lakh+ PLAYERS

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